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Housing benefit - no decision notice being issued
- Egrion
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4 years 4 months ago #254804 by Egrion
Housing benefit - no decision notice being issued was created by Egrion
I have made a housing benefit application 18 months ago, & my circumstances have not changed. A decision notice was issued after a few months, and I asked for a reconsideration, providing additional information to prove their decision did not reflect the facts. This started a process of many additional requests for supplementary information over many months, each time I was asked this was provided promptly.
I became concerned they were never going to carry out the reconsideration as questions were being repeated, so I asked for the reconsideration to be completed and a decision notice to be issued.
Following this, I have only been told to await a response in due course several times. I have not been given a decision notice, and also no timeframe of when to expect a response, just to await one.
Whilst I appreciate the difficulties of the pandemic, I made the request for a decision 4 months ago and I don't even know when I should expect a decision.
How can I get the authority to provide a decision notice?
I am concerned that by not providing a decision notice, my claim has been put on hold indefinitely, & I cannot act. Whether this is to accept, appeal, tribunal etc.
Any help on what I can do, or information as to what they are obliged to do and when, would be much appreciated.
I became concerned they were never going to carry out the reconsideration as questions were being repeated, so I asked for the reconsideration to be completed and a decision notice to be issued.
Following this, I have only been told to await a response in due course several times. I have not been given a decision notice, and also no timeframe of when to expect a response, just to await one.
Whilst I appreciate the difficulties of the pandemic, I made the request for a decision 4 months ago and I don't even know when I should expect a decision.
How can I get the authority to provide a decision notice?
I am concerned that by not providing a decision notice, my claim has been put on hold indefinitely, & I cannot act. Whether this is to accept, appeal, tribunal etc.
Any help on what I can do, or information as to what they are obliged to do and when, would be much appreciated.
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- Catherine
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4 years 4 months ago #254819 by Catherine
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Catherine on topic Housing benefit - no decision notice being issued
Hello Egrion,
How frustrating for you, particularly when you are doing all you can to facilitate your claim.
I have always found a phonecall to the local authority is helpful. I suspect that the less formal environment means that they are slightly freer to speak and more willing to give an insight into what is going on. I don't think the phone call makes a difference to the outcome, but it does help me to help them make a speedier decision.
If this fails, you could try the more formal route of contacting your councillor and explaining your frustrations to them.
I hope you get an answer soon!
Catherine
How frustrating for you, particularly when you are doing all you can to facilitate your claim.
I have always found a phonecall to the local authority is helpful. I suspect that the less formal environment means that they are slightly freer to speak and more willing to give an insight into what is going on. I don't think the phone call makes a difference to the outcome, but it does help me to help them make a speedier decision.
If this fails, you could try the more formal route of contacting your councillor and explaining your frustrations to them.
I hope you get an answer soon!
Catherine
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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