Hi Sarah
I have moved your post. We ask members not to post a question in someone else's post or it can get confusing or lead to people getting the wrong answer.
I'm afraid, we're unable to answer your question. Some seem to be dealt with in about four weeks and some are taking months and months. Obviously, yours is taking a long time. All you can do, if you feel up to it - is ring and ask.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems 
