Recording an ESA telephone assessment

Hi Anne

Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is

Welcome to Benefits and Work

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You have followed the correct procedure and opened a new topic which is what you should do for new questions.

You can contact your assessor and request that your telephone assessment is recorded, they may cancel your appointment for another time. Whatever happens, the DWP should be willing to extend your claim to allow an assessment to be done.

We hear frequently from members on the forum who have requested that their telephone assessment be recorded only to be told aterwards that there was a problem with the recording.

We suggest that people make covert recordings for their own record and that can be done in any method available to you.

We have a very comprehensive PIP guide. If you look through that, it will give you some idea of how you might answer questions.

www.benefitsandwork.co.uk/help-for-claimants/pip#claims

If you have any further questions then please come back to the forum.

Gary