Hi Jennifer
Yes we have had a number of post where forum members are having issues in the length of time receiving an outcome.
It is good to hear that you had a helpful guy at DWP to sort out your claim, it goes to show that they are not all bad who work for DWP. I must admit I have not had a bad one whenever I have phoned DWP, they have always been very helpful.
Good luck with your decision.
Gary
Nothing on this board constitutes legal advice - always consult a professional about specific problems 
