Report not with DWP (PIP)

Hello,

I applied online for PIP about five weeks ago. I had my assessment with capita about a week ago. It was a telephone assessment and lasted just over an hour.

The lady was friendly and said the report would be typed up and sent back to DWP that afternoon.

I still haven’t had a text to say it’s back with dwp (it’s been a week). We called DWP and the lady wasn’t very helpful. At first she said why did we want to report a change of circumstances and then said do you want to appeal the current claim. In the end she said it’s still with capita and to ring them.

I can only assume the assessment paperwork hasn’t been sent back yet to DWP. How long does this normally take and is this normal?

Thanks