Hi Sarah
Yes you can, you should get an telephone assessment, don't forget to request a copy of the assessors report 48 hrs after your assessment.
The best time to get through to them is first thing in the morning 10 to 9, if you get an engaged tone ring off and the redial, keep doing that until you get through.
Good luck
Gary
Nothing on this board constitutes legal advice - always consult a professional about specific problems 
