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Universal Credit Contact Details

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1 day 23 hours ago #303501 by WillowTree
Universal Credit Contact Details was created by WillowTree
Hello,

As mentioned previously, my sister is kindly helping me with my UC migration. Please can you advise me whether we are allowed to use her contact details on the form instead of mine (telephone number and email address)?

Thanks!

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1 day 21 hours ago #303508 by David
Replied by David on topic Universal Credit Contact Details
Hi Willowtree

The DWP advise that this should not be done. It could cause a lot of problems in the future. The DWP response is that if you cannot maintain your own UC account then you should have a telephone based claim. If your disability prevents you from operating a UC account and a telephone claim then you should consider making someone ( your sister ) an Appointee.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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