Support Group ESA to UC

I receive (although not according to UC apparently) and have received the irESA for at least 15 years. Today I submitted my UC "migration" (aka something you do from one thing to another, suggesting inherently you already receive something)

I then received a message saying that according to UC I DON'T receive ESA. I rang them and was told that ESA hadn't told UC that I am receiving ESA and therefore also NOT told them I'm Support Group. I was told to wait to be contacted for my "first appt" on the phone and tell the person calling me that I AM in ESA Support Group. I don't travel, I don't want a "work coach" and certainly don't want to contact the work coach through the "journal" in case they take that as me accepting a work coach or accepting that I'm anything other than support group. How do I make sure UC KNOWS I am in the ESA SUpport Group, that I've been receiving that for years? Should i wait for that phone call? Should I call ESA? How can two departments of the same organisation be THIS poor at communication?!?!

I knew this would be stressful but now I'm terrified and that only makes a number of my conditions worse.

Hi Kazcr,

It’s how the system is set up. Unfortunately it leaves those of us migrating to UC thinking it’s gone wrong. I was told I would be called regarding verification and stressed for weeks. Nothing happened so I queried it in my Journal and got a reply a few hours later saying I was already verified and that the online form saying I wasn’t on any other benefits doesn’t apply. So I hope you can relax a bit and not worry, though that’s a big ask😀