Migration Update

Thought i would give another update regarding my UC Migration Journey.

My previous update "Migration Success" which was sround 6 weeks ago and David has locked and pinned above.

My anxious self was telling me this migration has went too well and mostly positive.

During the UC 5 week wait it came to my attention that i had actually been receiving CB ESA whilst in support group.

Having checked a couple of new and old P60 they clearly were a P60U and this is how i knew i was on CB ESA.

When i received info on UC journal regarding first payment to my horror and astonishment i would be receiving ZERO.
Housing costs awarded was nearly half of my monthly rent.
Also no LCWRA and no transitional protection.

My anxiety etc went through the roof but once i calmed down a bit, i refocused and knew it was wrong and a mistake.

I again sought help / advice from CAB Help to Claim Service.

The CAB advisor went through everything and agreed it was wrong.
He phoned UC helpline there and then and instigated a 3 way call.

UC helpline indicated they would put a note on my journal regarding all the issues and would be sent to a Claim Manager and they would contact me within 3 working days.

When i came off phone i checked journal and UC helpline had sent message to claim manager.

Around 2 hours later i received a text message to check journal and to my amazement and delight the issues around LCWRA and TP payments were resolved.
Also once all the issues had been recalculated them the Housing Costs issue was also resolved.

A huge relief and massive thank you to Ben at CAB Help to Claim Service who walked and talked me throughout my issues.

As I'm receiving CB ESA and in Support Group (Now New Style ESA) i received a journal message advising me someone from Jobcentre would be phoning me to agree claimant commitments.
Like other forum members anxiety was through the roof.

The phonecall arrived and lasted less than 5 minutes with advisor / work coach stating as I'm in support group there were no commitments other than to inform them of any change of circumstances.

I also became aware that i would be paid New Style ESA every 2 weeks which would be deducted from UC.

I received first UC payment as was stated on journal and have continued to receive fortnightly New Style ESA payments.

Hope the above update gives other forum members reassurance.

Good Luck

Thanks David

Just to add regarding the 3 way call, we were not on hold for any longer than a few minutes for UC helpline to answer.

And as moderators have frequently posted to members going through there migration journey...Make use of the CAB Help to Claim Service when needed.

Good Luck