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Unable to verify ID for ESA>UC Move - UC are going to 'call me', need advice

  • wibblum
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5 days 57 minutes ago #305070 by wibblum
Hi

I put in my ESA>UC Migration claim with a deadline of June 6th, today (the 1st of June). As I expected I was unable to verify my ID online (I have no photo ID and I'm not able to get any) and so now they say 'they will call me' in the next 2-3 days.

I'm autistic with sensory processing issues and social phobia, and I also have physical mobility issues, so attending a Job Centre in person to verify my ID is totally out of the question. I could just about manage a telephone call although even that will be difficult.

Should I note all the above in my UC journal now, before I get the call, or wait until they decide how I should verify myself? What might they ask me during this call? Could this actually be the so-called Biographical Call without me even requesting it, or just a call to set up an appointment?

Thanks in advance.

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4 days 11 hours ago #305088 by David
Hi wibblum

It could well be a biographical test over the phone. Otherwise you could request a Home Visit from a DWP Visiting Officer to verify your ID.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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