Please can someone advise me. I am trying to assist someone with a dreaded migration from ESA to UC. It is a lady with mental heal difficulties and her 80 year old mother left to try and sort it out. The person concerned has had a letter saying she must transfer to UC but is currently unwell and in hospital so unable to do this or even considered well enough to give informed consent. We have tried all sorts of options to try and get the migration delayed when she is well enough. But we keep going round in circles before finally someone cutting the calls off. Please help us to get through to the right person.
You would be best advised to phone the Citizens Advice Help to Claim service. They have bespoke channels of communication with the DWP.
Call our Help to Claim phone number You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:
England: 0800 144 8 444
Scotland: 0800 023 2581
Wales: 08000 241 220
If you'd like to speak to a Welsh language adviser, call the Wales number.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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