ESA support group claimant commitment work coach

Hi AC

Another Forum member kindly shared their experience of the NS ESA interview.

Hi, had my telephone appointment. It had been rescheduled and the letter emailed to me about the new appointment was a bit more 'personal' . It stated 'We have arranged a telephone interview with a work coach. At this interview you will need to agree and accept your claimant commitment. The claimant commitment is your record of the actions that you need to take to continue getting New Style ESA. It will not include any work-related activities' It also describes it as New Style ESA New Joiner (Migrated Claim as UC Claim). Why on earth was I so worried, there was literally nothing asked. The coach/advisor simply stated why the call is needed, it was to update the claim as I had migrated. Then went through basic security questions (the only questions asked!). I was then told they need to know I am aware to report any changes. This is done by them simply telling you. Thats it. They will email you or post a letter for your records. I was also told that if I needed any help or had any problems with payment to contact said person who would raise it in head office in Belfast where the payments are done. I could use the UC journal for the case manager but if no joy for ESA related matters contact them. THere was absolutely no prying or tricks. It literally, if you dont ask any questions, be over in 3 mins. The letter calls it an interview that will last 30 mins, and we will ask you about your health. They know I was in support group, but in the call it was not mentioned only stated I just need to inform them of any changes like others have said. Hope this puts peoples mind at rest.

David