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Support for Mortgage Interest confusion with UC

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11 hours 56 minutes ago #306414 by tigerblue
Hi. SMI loan taken out whilst house on sale and offer on house now accepted. Never received account information. Found it so hard to get the application forms in the first place and then communication minimal.
Suddenly got a message on UC portal to say payments stopped! Contacted SMI and finally found out that they have little info as it is paid by UC?
All this time have never found anyone who really understands it and worried that loan against house without fully understood.
Now 2 problems
1 loan stopped but money from house sale not there yet as only just accepted offer. Mortgage company will not be happy!
2 solicitor need account etc to repay loan but don’t have it
Anyone any advice? Links etc
Thanks

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11 hours 40 minutes ago #306415 by David
Hi tigerblue

As far as I understand SMI is not administered by UC staff but by another part of the DWP called DWP Loan Management.
DWP Loan Management
Telephone: 0800 916 0567
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 916 0567
Monday to Friday, 8am to 6pm
Find out about call charges

SMI Loan Management
Post Handling Site A
Wolverhampton
WV98 2DS

Here is the SMI guidance-
data.parliament.uk/DepositedPapers/Files..._Mortgages_V19.0.pdf

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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9 hours 19 minutes ago #306426 by tigerblue
Replied by tigerblue on topic Support for Mortgage Interest confusion with UC
Hi

That’s what we thought but they have said that it’s different if on UC.
Anyone else able to help?
Thanks though

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8 hours 48 minutes ago #306430 by David
Hi tigerblue

I don't think it is. Have you phoned the number I gave?
The following official guidance states UC as well.

www.gov.uk/support-for-mortgage-interest/what-youll-get

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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