MR decision mad before date

Ok guys sorry a long winded post but someone may no what is going on here try to break it down to keep short
I had a telephone assessment I was denied it being recorded, I received a letter stating the MR was done and I’m not being awarded any points from the DM this was at beginning of May so after a few days I rang them to ask for a MR and asked for a copy of the report
Whilst on call to them I was asked why I wanted the MR and I told him that from what info in the DM letter there is stuff missing and what is said isn’t true
He then asked would it be ok if a manager called me someday to speak on it and in the meantime they get report sent out
The very next morning I received a call from a manager I told what I said to other guy and that I need full report to see exactly what was sent he seemed ok on that he told me I had 4 weeks to write in which brought me up to 12th June but if I needed more time it wouldn’t be a problem just call them
I took sick the weekend before 12th and had to go into hospital I did call them they were ok just to ring wen I gott out all in in all my letter back on my report was only 3-4 days late they had agreed to it so all ok
Going through some paperwork I received at the end of May I had a letter stating they had all the info they needed and would do the MR but I never sent any paperwork at that stage
So no info was looked at I sent my paperwork back on 17th June which they got on 18th but I got a letter on 23rd stating I wasn’t successful on my MR and no points awarded
I thought this very quick but don’t no what going on how can he look at my stuff when he didn’t have it and the letter I got is this based on that MR and not one I was allowed to 12 June on

Hope you can understand I tried to keep it shortish but with all info in it