new diagnosis. COC, awful assessment /want to complain to capita

honestly I am speechless... I really - just - can't... did they have lobotomies or something?

This is like the muppet show now... haha

So I escalated my complaint as you know. I am literally - I - mean.. what!?? lol


so in my complaint escalation I wrote an entire paragraph about my inability to ask for the assessment to be recorded and that I failed to do so due to ADHD/Autistic shutdown and being barely able to speak and that my difficulties with being able to engage with others and understanding cues in conversations were one of the worst struggles I had..

excerpts from my complaint:

`Your investigation stated that the matter was “inconclusive” due to “no evidence” to validate my concerns. I must correct this: I do have an audio recording of my assessment, made solely for personal use `
`This recording was made as a necessary accessibility measure to ensure I could process and recall the information discussed, and is therefore a reasonable adjustment under Section 20 of the Equality Act 2010.`

I cannot put any of the actual evidence in here but further on where I attached the transcripts of the assessment, I went on to explain why I had not asked for the assessment to be recorded in great detail, outlining how my disabilities prevented me from doing so.

the response to my escalated complaint:

`I note you have mentioned that you audio recorded your PIP assessment. I have checked our records and I can confirm your assessment was not audio recorded by us`

like uh.. I already told them that not once, or twice but mulitple times...

not really expecting a reply to this but I thought it might give someone a chuckle maybe.