× Members

UC Review – Going out of my mind. Advice please!

More
1 day 1 hour ago #309611 by Clare
I had a Universal Credit Review last year, lasting from mid June, when I uploaded my documents to October, when it was closed with no change to my payments.

Nine months later, in early July this year, they started another review, and as before, I uploaded all my documents immediately, within an hour of them asking for them.

I then heard nothing until ten days ago (so a wait of three months), when they gave me a phone appointment for today.

I have been sitting here waiting for an hour and a half since the time of the appointment and nobody has called. I left a message in my journal saying I was waiting, and also called them but was told that they might just be running late and that if nobody called I would be sent another appointment.

I have a severe and enduring mental health condition and am in the LCWRA group, as well as in receipt of high rate PIP. This situation is having a profound effect on my mental wellbeing and I am really getting the point where I just honestly can't take any more. I don't know what to do. I was depending on the whole thing finally being over. Any advice would be greatly appreciated. Thanks!

Please Log in or Create an account to join the conversation.

More
17 hours 44 minutes ago #309620 by BIS
Hi Clare

I'm sorry that this happened to you. Even if we had seen your post earlier the only advice would have been to sit and wait. I understand this is horrible for you. Did they ring you? I hope so? As you are in the LCWRA group, I'm not sure why you are being reviewed again so quickly, and I would raise this in your journal. Ask them why you are having a review two years running. Reiterate that you are a vulnerable person and tell them this is having a profound effect on your mental health, and see what response you get. Should you not get a response in 72 hours, then I would put in a formal complaint that you need to know why they are doing this.

BIS

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Clare

Please Log in or Create an account to join the conversation.

Moderators: GordonlatetrainBISCatherineChrisDavidKeely
We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.