UC Review – Going out of my mind. Advice please!

I had a Universal Credit Review last year, lasting from mid June, when I uploaded my documents to October, when it was closed with no change to my payments.

Nine months later, in early July this year, they started another review, and as before, I uploaded all my documents immediately, within an hour of them asking for them.

I then heard nothing until ten days ago (so a wait of three months), when they gave me a phone appointment for today.

I have been sitting here waiting for an hour and a half since the time of the appointment and nobody has called. I left a message in my journal saying I was waiting, and also called them but was told that they might just be running late and that if nobody called I would be sent another appointment.

I have a severe and enduring mental health condition and am in the LCWRA group, as well as in receipt of high rate PIP. This situation is having a profound effect on my mental wellbeing and I am really getting the point where I just honestly can't take any more. I don't know what to do. I was depending on the whole thing finally being over. Any advice would be greatly appreciated. Thanks!

Thank you. I will do as you say. Nobody called and there is no response to the messages left on my journal.
Should I post the message you suggest as a reply to the person doing the review? One of the problems I have is that nobody ever responds to my journal messages. I usually address them to ‘payment’ as I was told that this means they go to the case manager. But I never get a response anyway.
Thanks so much for getting back to me. I really appreciate it.

Just to update, I have still heard nothing from UC, and had no response to my journal messages.

Yesterday, I submitted a formal complaint to the This email address is being protected from spambots. You need JavaScript enabled to view it. email address, attaching a letter of support from my psychiatrist. I also sent a copy via recorded delivery to the postal complaints address.

I will update this thread in case anyone else is in a similar position.