Can anyone help? Is this the right place?

I have been receiving ESA for 12 months (not in the support group) in August I was advised by letter I was moved to the ‘new style esa’

At that time I informed DWP that I had a significant change in my health. I subsequently received a letter stating I would need to go through assessment.

Now in October, I have heard no more however my ESA has been stopped due to the 52 week rule.

I had been phoning DWP ESA helpline repeatedly through September to find out what was happening and was repeatedly assured my Payments would continue and not to worry.


Now they have stopped and the ESA support team advised they will pay my NI but I’m not entitled to payments.


I have asked for escalation, however I have been passed back and forth with conflicting information and false hope.

The latest is that my case will now go to be reviewed for the limited capability assessment. If I had been in the support group then the payments would have continued.


I have no issue with being assessed yet again (also assessed for pip and UC) but in the meantime they refuse to pay anything quoting again my 52 weeks are up.

This is through no fault of my own since I started enquiring at the beginning of September and they have done nothing to follow up on my assessment or reclassification…


I am severely impacted with my mental health as a result…. Any guidance or direction on how to tackle this would be appreciated immensely.

Thanks
Nelly