Hi George
You would hope to get a letter saying your award is being extended, but not everyone does. I know this leaves you and many others wondering what is happening, which is unfair, but I'm glad you were able to ring them and get an update. Just make sure that you keep a record of the date of your call and what you were told - in case you need it.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems