Hi Cerephine
Have you tried phoning the Citizens Advice Help to Claim UC phone number for advice ?
Call our Help to Claim phone number
You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:
England: 0800 144 8 444
Scotland: 0800 023 2581
Wales: 08000 241 220
Let me know how you get on.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems