The frustration is from the fact this keeps on happening ! Is this incompetence/laziness/ lack of training? take your pick. Its not me or clmt for sure .... we've jumped through hoops to do things properly. anything less is not worth the stress
Unfortunately this is a by product of the way the DWP is organised with some telephony advice being outsourced to organisations such as Serco and fine they are not privileged to access DWP IT as they are not Civil Servants.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
