Why is the appointee process so broken ?

i called. agent said nothing on system . agent sent chaser and a note that PIP have asked for decision too

Thanks BIS ,

Blimey 72 hours must be an world record for DWP!

i checked the journal and agent has entered 'After speaking today, I've asked that a case manager looks at your case and responds to the questions you raised. They will respond by 15 December 2025, before 6:00pm. An agent'

Its so exhausting dealing with DWP at any level..... its too shambolic