PIP extension and problems accessing GovOne

This isn't so much a new topic but part of the discussion about checking PIP extension on the GovOne account. I have received an extension letter (extended from March 2027 to March 2029) which is a relief but I want to make sure I have proof that I'm still in receipt - for example with road tax etc. Usually it is the statement of entitlement that seems to be needed but they don't put that with the extension letter (well not with mine anyway). I have tried to verify my i.d every which way, ended up phoning their helpline and it appears that the problem is that I don't have an email address or online PIP account because I didn't apply for PIP online - my first application was paper based. I'm just wondering if anyone else has had similar problems and whether it is worth spending time on the phone to the PIP helpline to tell them my email address. OK - not just the time - it always feels stressful contacting them anyway!!

Hi David - I have double posted the question - I thought I had deleted the first one! Thanks for this, sorry I wasn't clear - I have an email address but PIP don't have it because I didn't apply online. Just wondering if the benefits of accessing my PIP info online is worth the stress of calling PIP