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TOPIC: ATOS returns all supporting and medical evidence

ATOS returns all supporting and medical evidence 7 years 9 months ago #65348

  • Selby
Having submitted my ESA50 plus supporting letters and additionallly a GP letter of support, I was surprised, to put it mildly, that ATOS have returned all saying that:-

" we do not require them to process your referral".

Is this normal, and has anybody else had this experience?

I also copied everything to the local office, but I read ATOS' response as meaning they will not look at supporting evidence, only the ESA50.

I have not seen anyone else report this, so would appreciate any comments.

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Re:ATOS returns all supporting and medical evidence 7 years 9 months ago #65349

  • bro58
Selby wrote:

Having submitted my ESA50 plus supporting letters and additionallly a GP letter of support, I was surprised, to put it mildly, that ATOS have returned all saying that:-

" we do not require them to process your referral".

Is this normal, and has anybody else had this experience?

I also copied everything to the local office, but I read ATOS' response as meaning they will not look at supporting evidence, only the ESA50.

I have not seen anyone else report this, so would appreciate any comments.


Hi Selby,

So have ATOS sent your ESA50 back as well, or just the additional evidence?.

cheers

bro58

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Re:ATOS returns all supporting and medical evidence 7 years 9 months ago #65350

  • Selby
No, just the additional evidence.

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Re:ATOS returns all supporting and medical evidence 7 years 9 months ago #65353

  • bro58
Selby wrote:

No, just the additional evidence.


Hi,

This is highly unusual, I have not seen this before either.

ATOS are obliged to take any extra medical evidence into account, as is the DWP decision maker, who actually makes the decision as to whether you gain an award of ESA.

This has been reiterated by Dept of Works and Pensions Minister Chris Grayling, as a result of The Harrington Review.

You need to find out their reasons for returning your medical evidence.

I suppose it could be something as simple as they have copied the evidence, and are returning the originals, you do need an explanation.

cheers

bro58

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Re:ATOS returns all supporting and medical evidence 7 years 9 months ago #65354

  • Selby
bro58 wrote:

Selby wrote:

No, just the additional evidence.


Hi,

This is highly unusual, I have not seen this before either.

ATOS are obliged to take any extra medical evidence into account, as is the DWP decision maker, who actually makes the decision as to whether you gain an award of ESA.

This has been reiterated by Dept of Works and Pensions Minister Chris Grayling, as a result of The Harrington Review.

You need to find out their reasons for returning your medical evidence.

I suppose it could be something as simple as they have copied the evidence, and are returning the originals, you do need an explanation.

cheers

bro58


Hi, and thanks for the quick response.

If others have had the same experience, I won't be concerned, but I suppose I'll have to wait and see how it all pans out.
:(

They seem to work to their own set of rules, often making it up as they go.

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Re:ATOS returns all supporting and medical evidence 7 years 9 months ago #65357

  • bro58
Selby wrote:

bro58 wrote:

Selby wrote:

No, just the additional evidence.


Hi,

This is highly unusual, I have not seen this before either.

ATOS are obliged to take any extra medical evidence into account, as is the DWP decision maker, who actually makes the decision as to whether you gain an award of ESA.

This has been reiterated by Dept of Works and Pensions Minister Chris Grayling, as a result of The Harrington Review.

You need to find out their reasons for returning your medical evidence.

I suppose it could be something as simple as they have copied the evidence, and are returning the originals, you do need an explanation.

cheers

bro58


Hi, and thanks for the quick response.

If others have had the same experience, I won't be concerned, but I suppose I'll have to wait and see how it all pans out.
:(

They seem to work to their own set of rules, often making it up as they go.


Hi Selby,

As I have said I have not seen this scenario before.

I really would contact them and request their reasons for returning your evidence.

To "let sleeping dogs lie", may cause you problems in gaining an accurate assessment.

cheers

bro58

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