We rang and asked for copies of our Medical when we got into WRAG, we also asked if they would let us know what our points were, in order to assist when we did an appeal. We received the med form back within 2 days, but no mention of points. We then said we wished to appeal, they sent paperwork within 2 weeks. All very quick. We are the slow ones in responding due to GP off sick, CAB on hols.