Appeal

It is better to phone and check rather than sit there patiently only to discover later that your appeal was never received!

thank you mrs h i will phone them up.


cv

Hi to all Mods,

Phoned DWP this morning, as no ESA assessment rate money was in my bank, passed from pillar to post , they could,nt understand why, said they had received appeal and fit notes, said that they had,nt confirmed to me that they recieved it , said they did,nt need to, told me they would call back today i,m still waiting for the call, but more worrying is the fact i have,nt received any payment.
Is it right they do not have to acknowledge that you have appealed ?

CV

chrissy v wrote:

Hi to all Mods,

Phoned DWP this morning, as no ESA assessment rate money was in my bank, passed from pillar to post , they could,nt understand why, said they had received appeal and fit notes, said that they had,nt confirmed to me that they recieved it , said they did,nt need to, told me they would call back today i,m still waiting for the call, but more worrying is the fact i have,nt received any payment.
Is it right they do not have to acknowledge that you have appealed ?

CV

The DWP "should" aknowledge receipt of an appeal.

However what they "should" do and what they are actually doing is a different matter.

I would always advise people to include a written request for confimation of receipt of any documentation sent to the DWP, and once I was sure that it had in fact been delivered, I would recontact them in writing every 7 days until I received confirmation.

You can of course complain CV.

Complaining to the DWP

Good luck with this "saga".

bro58

Thanks Gordon and bro58,

I did,nt get a phone call i kept trying to ring them but no joy , did,nt get to speak to anyone so i,ll have to try again on Monday, but the phone calls are costing me money i don,t have all the numbers are 0845 numbers, as Bro58 says the saga goes on, iv,e had six months of sheer hell so far, i feel like throwing in the towel.



Chrissy V