cldlp67
It is becoming more frequent for the DWP to fail to acknowledge the receipt of an appeal.
If you are unable to phone then you are already doing what we would have suggested to pursue the matter, as an alternative or follow up if you still do not hear anything, if you can answer the security questions, a friend or relative can phone the DWP on your behalf.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems