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Todays ESA Medical Cancelled with no warning

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11 years 10 months ago - 11 years 10 months ago #106063 by Dalglish60
Attended for my scheduled ESA medical today emotionally distraught and extremely anxious about what is my second medical since original one back in 2011.

Arrived with my mental health support worker on time at 3:20pm for my 3:30pm appointment only to be told only 2 practitioners available to carry out examinations today. Then they said that they had tried to contact me by phone earlier during the day to suggest cancelling as there was a waiting time of over 1 hour plus before people were being seen.

My support worker takes calls allied to ATOS Medical appopintments etc and he did not receive any telephone call to this effect. For me especially today's cancellation has just set me back even further healthwise having to reattend a rescheduled afternoon appointment again on the 12th July 2013.

Why do DWP/ATOS behave the way they do aserting to me (and maybe many other people invited to atos medicals) they tried to alert me to the delay when they categorically did not phone my support worker. Are they allowed to escape recourse allied to circumstances like this?

I did not request the medical arranged for today be Recorded. As I have just a slip from the medical centre with the new appointment date/time and await a formal new appointment letter is it possible for me to request a Recording for the 12th July 2013


Apologise if this is a bit of a rant but today's events have just set me back so much.


ngup67
Last edit: 11 years 10 months ago by Gordon.

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11 years 10 months ago #106069 by Gordon
Nevergiveup1967

ATOS regularly overbook their diaries, they claim that a lot of claimants fail to show up on the day!

I am afraid all I can suggest is that you make a complaint to ATOS to recover any out of pocket expenses.

Complaining to ATOS Healthcare

There is a template letter in the ESA Claim guides for requesting your assessment be recorded.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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11 years 10 months ago - 11 years 10 months ago #106071 by Dalglish60
Replied by Dalglish60 on topic Todays ESA Medical Cancelled with no warning
Gordon

So it is possible to have the 12th July rescheduled appointment recorded then?

ngup67
Last edit: 11 years 10 months ago by bro58.

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  • bro58
11 years 10 months ago - 11 years 10 months ago #106072 by bro58

Nevergiveup1967 wrote: Gordon

So it is possible to have the 12th July rescheduled appointment recorded then?

ngup67


Hi ngu67,

It should be, according to the latest information :

DRUK FAQ on Audio Recording of WCA Assessments

Which has a link which takes you to this PDF

Audio Recording of WCA FAQ PDF

See further information from Hansards :

Here

&

Here


bro58
Last edit: 11 years 10 months ago by bro58.

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