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what are my rights with capita
10 years 7 months ago - 10 years 7 months ago #110425 by ezzypitchfork 
okay so today i had my pack that contains information and a dvd about how capita works on behalf of the DWP.
when i read the letter it said i have an appointment in a clinic but the thing is when i called and asked if i could change this to a home visit instead due to it being very painful to get in and out the car let alone walk very far.
the lady on the phone said :- '' we cannot offer you a home visit due to there not being enough evidence awarding you with a home visit''
but like i have tried to explain to her they seem to be uninterested!
so i just wanted to know what my rights was on a home visit.
do i have to go to a clinic and be assessed there or can i argue my point and say that i genuinely do need a home visit rather than the clinic?
i have done my best and looked online and a lot of people have said that i can request them to keep changing my appointment until they request a home visit.
also that you are within your rights to have your interview recorded.
any help would be great thanks!
what are my rights with capita was created by ezzypitchfork
okay so today i had my pack that contains information and a dvd about how capita works on behalf of the DWP.when i read the letter it said i have an appointment in a clinic but the thing is when i called and asked if i could change this to a home visit instead due to it being very painful to get in and out the car let alone walk very far.
the lady on the phone said :- '' we cannot offer you a home visit due to there not being enough evidence awarding you with a home visit''
but like i have tried to explain to her they seem to be uninterested!
so i just wanted to know what my rights was on a home visit.
do i have to go to a clinic and be assessed there or can i argue my point and say that i genuinely do need a home visit rather than the clinic?
i have done my best and looked online and a lot of people have said that i can request them to keep changing my appointment until they request a home visit.
also that you are within your rights to have your interview recorded.
any help would be great thanks!
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10 years 7 months ago - 10 years 7 months ago #110427 by ezzypitchfork
Replied by ezzypitchfork on topic what are my rights with capita
thank you!
are there any templates or guides available for me to follow on how to word the letter about recordings to capita
are there any templates or guides available for me to follow on how to word the letter about recordings to capita
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10 years 7 months ago - 10 years 7 months ago #110429 by Gordon
I am afraid not, you could use the ESA one, but you will need to remove all of the ESA specific wording and it might be as quick to start from scratch.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic what are my rights with capita
ezzypitchfork wrote: thank you!
are there any templates or guides available for me to follow on how to word the letter about recordings to capita
I am afraid not, you could use the ESA one, but you will need to remove all of the ESA specific wording and it might be as quick to start from scratch.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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