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Atos letter 'not received'
- abandonhope
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10 years 7 months ago - 10 years 7 months ago #110662 by abandonhope
Atos letter 'not received' was created by abandonhope
Having duly completed my first atos letter regarding changing from Incapacity Benefit I made certain that it was returned in the correct envelope.
I've now had a letter saying that as it has not been returned my benefits will cease in October.
After contacting the JC+ then Atos then JC+ again they are going to send me another copy which I am to return directly to the Benefit Office NOT atos.
So far so good except my doctor has told me that a lot of other patients have had the same problem.
My question is, Is the Postal service really losing a lot of letters or is this some kind of ruse to penalise people who have done nothing wrong?
I've now had a letter saying that as it has not been returned my benefits will cease in October.
After contacting the JC+ then Atos then JC+ again they are going to send me another copy which I am to return directly to the Benefit Office NOT atos.
So far so good except my doctor has told me that a lot of other patients have had the same problem.
My question is, Is the Postal service really losing a lot of letters or is this some kind of ruse to penalise people who have done nothing wrong?
Last edit: 10 years 7 months ago by Gordon.
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10 years 7 months ago #110666 by Gordon
I assume you are talking about the ESA50?
The Royal Mail actually lose/misplace/deliver late an astonishing large number of letters and parcels each day, I believe it is in the 100,000s, as to ATOS and the DWP the more likely answer is incompetence.
Did you get a receipt for the letter or use Recorded Mail?
Did you keep a copy of the form as this will help you complete the new one.
The fact that the DWP have given in so easily would suggest that they are aware of a problem, either with the PO Box or your area, as they usually put up more of a fight for a missing ESA50.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic Atos letter 'not received'
abandonhope wrote: Having duly completed my first atos letter regarding changing from Incapacity Benefit I made certain that it was returned in the correct envelope.
I've now had a letter saying that as it has not been returned my benefits will cease in October.
After contacting the JC+ then Atos then JC+ again they are going to send me another copy which I am to return directly to the Benefit Office NOT atos.
So far so good except my doctor has told me that a lot of other patients have had the same problem.
My question is, Is the Postal service really losing a lot of letters or is this some kind of ruse to penalise people who have done nothing wrong?
I assume you are talking about the ESA50?
The Royal Mail actually lose/misplace/deliver late an astonishing large number of letters and parcels each day, I believe it is in the 100,000s, as to ATOS and the DWP the more likely answer is incompetence.
Did you get a receipt for the letter or use Recorded Mail?
Did you keep a copy of the form as this will help you complete the new one.
The fact that the DWP have given in so easily would suggest that they are aware of a problem, either with the PO Box or your area, as they usually put up more of a fight for a missing ESA50.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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