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TOPIC: Capita breaking legislation-Equality Act?

Capita breaking legislation-Equality Act? 7 months 3 days ago #213906

My PIP Review F to F assessment took place on the first floor of a Capita Office in a busy city centre17 miles from home, leading to several problems.

1) We live in a rural area with poor public transport so my partner drove me in. There was no car park, but there were a few disabled parking bays nearby-all taken so we parked in a multi-storey car park which meant a stressful time manouvering my mobility scooter in and out of the tiny lift.

2) The Capita office was on the first floor. There was a tiny lift much like the NCP one, again a stressful struggle with the lift doors and the scooter.

3) Layout of the office was not fit for purpose-I needed to visit the loo on arrival. A receptionist went with me to lead the way, because the loo was a long way from the waiting area. It took quite a while to get there, involving cramped corridors, high volume of staff and sharp turns, with several heavy double doors that the receptionist struggled to open; my elbow was painfully bashed by one of them, as the receptionist lost control of it My scooter hit the walls a few times due to the cramped conditions and I went dangerously close to the top of the stairs at one point. The one disabled loo was engaged. An able-bodied member of Capita's staff was using it. She and the receptionist couldn't help laughing as my scooter hit yet another wall as I tried to manouvere my way out. You get the picture.

4) Assessment length. It was a long assessment. After an hour, I was exhausted, in a lot of physical pain and couldn't concentrate. I requested a break, which was refused and was told we were running over time and that more questions and the physical exam were still left to do.

All in all a horrible experience. Now, two days later I am still very unwell as a result and have not been able to function at my usual low level. Could Capita be in breach of the Equality Act?

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Capita breaking legislation-Equality Act? 7 months 3 days ago #213915


To be honest I doubt you have a case under the Equality Act but a starting point would be for you to make a complaint to Capita.


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Nothing on this board constitutes legal advice - always consult a professional about specific problems

Capita breaking legislation-Equality Act? 7 months 2 days ago #213931

Thanks Gordon, just wondering really. It feels like yet another part of what has become a truly hostile environment for disabled people.
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