Decisions for Scottish disability payments are taking longer than intended, but still do not rival the two and a half years some claimants have been waiting for a PIP decision

Child Disability Payment (CDP) and Adult Disability Payments (ADP) have replaced DLA for children and PIP respectively, in Scotland.

However, the Scottish government says that decisions are taking longer to make than they hoped.  The majority of claimants receive their decision within four months, but some claimants are waiting six months or more.

Unlike PIP, decisions on ADP are made without an assessment wherever possible.  However, this does mean there is a greater reliance on supporting evidence and it is difficulties and delays with obtaining this that is causing problems.

Social Security Scotland are introducing various measures, such as enabling GP’s to submit evidence online, to try to speed-up processing times.

Whatever the issues, Scotland still has a long way to go before they beat the delays experienced by some PIP claimants in England and Wales.  The DWP claim that the average time taken to make a decision on a new PIP claim is 16 weeks.

However, thousands of PIP claimants have waited longer than 6 months for a PIP decision, with some waiting over 30 months.  As of October 2022:

  • Number of PIP claims over 6 months old:  3,200
  • Number of PIP claims over 12 months old:  800
  • Number of PIP claims over 18 months old:  600
  • Number of PIP claims over 24 months old:  600
  • Number of PIP claims over 30 months old:  600

Did you have to wait an unreasonably long time for a benefits decision?  Let us know in the comments section below.

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  • Thank you for your comment. Comments are moderated before being published.
    Isla · 1 years ago
    Not holding out any hope of Scottish system being any better. 5 month wait to be turned down on zero points. Transplant patient, currently 10 weeks off work, 3 in hospital. 12 different meds daily, phoned before decision to update on being in hospital. Under constant care of renal consultant. The SNP policy of fairness and respect didn't last 5 minutes. Their application form is a copy of dwp one and their answer to this is that it will help make the transition smoother if they use the same criteria. Total BS. Awaiting appeal decision. 
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    Helen · 1 years ago
    What happens re PIP once the Old Age Pension begins?  I will be 66 and waiting about 5 months .  
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    John · 1 years ago
    My experience is slightly different but I am coming close to waiting four years for a decision since my original and first claim for PIP. I submitted my original claim in June 2019. Since then:

    1. After an assessment in August 2019, I was refused PIP.
    2. I submitted a request for a mandatory reconsideration, which was refused in December 2019.
    3. I appealed. The appeal was heard in March 2020 and refused.
    4. I applied for permission to appeal to the Upper Tribunal, which was refused in September 2020.
    5. I applied to the Upper Tribunal directly and permission was granted in January 2021.
    6. In July 2021, the Upper Tribunal overturned the original decision and referred my case back to the First Tier Tribunal.
    7. My case was heard again by the First Tier Tribunal in July 2022. The hearing was adjourned due to documentation problems.
    8. A new hearing is scheduled for 14th February. I might send flowers.
  • Thank you for your comment. Comments are moderated before being published.
    Jackie · 1 years ago
    I have been waiting 7 months and counting for my renewal claim to even be read, although I did get a text message in December just to let me know they have still got my forms just there's a long delay with backlog, we had to notify them my previous award was due to expire and my disability badge as well, they actually responded very quickly with an extended claim for 7 months.  So all in all outcome will be most interesting to day the least. Sorry for everybody who has to go through this utterly nerve wracking system.
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    Jo · 1 years ago
    I had the opposite my was very quick only 4 weeks 
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    Tracy · 1 years ago
    I’m pretty sure those numbers are higher.
    Two of my friends have been waiting long periods, one 18 months and the other 7 months.
    I don’t think the DWP are providing the correct figures to you, not surprising really.

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    Shona · 1 years ago
    I had been waiting since May 2021 for my review. I got a call on 6th January 2023, without advance notice, then a letter awarding me enhanced rates for both daily living & mobility. The 20 month wait was disgraceful & distressing, constantly waiting for a letter through the door, never mind a phone call out the blue! Luckily I had my son with me who was able to assist with the call but there is something seriously wrong with the system, & the government for that matter, allowing vulnerable people to stress as I did for so long.
  • Thank you for your comment. Comments are moderated before being published.
    Astrid · 1 years ago
    I have been waiting for benefits decision since May 2022. I have tried getting through on phone but it seems 30 minutes or more is standard, which is not right and have gone through only to be cut off. It is upsetting.
    I cant make plans as I don't know what will happen my mobility car is due back next week and can't move forward without pip letter. The DWP is a law to itself and turned into a dark and devious part of the goverment. God help us all
  • Thank you for your comment. Comments are moderated before being published.
    Katie · 1 years ago
    Currently still waiting for a review decision after 29 months I’m at my wits end 
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    Juliette · 1 years ago
    Returned my daughter’s PIP renewal December 2021. Just receive texts every few months saying they’re dealing with it. I had to call as her Blue Badge had run out. They’ve extended her award until November 2023 and sent me a letter so I was able to get another 9 months for £10 (instead of 3yrs!) on her Blue Badge at least. 
    She is on enhanced for both, but If I were renewing hoping to go from standard to enhanced, they don’t backdate it from when you sent your form in which is really unfair for some people.  
  • Thank you for your comment. Comments are moderated before being published.
    Jason humphries · 1 years ago
    Submitted my .P.I.P renewal form on june 10 2022 and still awaiting decision . All i get is the odd txt every 3 months or so..cannot plan anything as i feel i will be destitute at any given moment...
  • Thank you for your comment. Comments are moderated before being published.
    Tess · 1 years ago
    I had my review forms go in May 2022 and still waiting for a decision February 2023. It's awful I feel I have a sword of damocles hanging over my head and my anxiety is through the roof ...my mum, who is my only family member has been diagnosed with terminal cancer and on top of this my gp can no longer get supplies of my antideoressant medication so I've just had to stop taking it....I could really do without the extra pressure of not knowing if my benefits are going to be stopped or not for almost a year now
  • Thank you for your comment. Comments are moderated before being published.
    Julie · 1 years ago
    I’ve waited since last April 2022 for a decision on my pip review! Still waiting and getting very anxious. So stressful not knowing if my pip will just be cut off 
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    Eddy · 1 years ago
    Waiting over 6 months now for a response to a PIP review form returned.
  • Thank you for your comment. Comments are moderated before being published.
    Bina · 1 years ago
    Sent in my PIP renewal claim 14 months ago. Had a couple of text telling me they still have it and not to contact them unless circumstances change. Wondering if any ever get forgotten entirely? Initially they stopped the PIP without any letter at all. When I contact them they said I had ignored 2 letters and the renewal form, none of which I received. I can think that one letter might get lost in the post but three?? I don't think they were ever sent. Eventually got the payments restarted again to give them time to send me a new form and return it, but now the long wait. My fear is that by the time they look at it they will say the medical evidence is out of date and I have to go through it all again. It has a terrible toll on my mental health.
    • Thank you for your comment. Comments are moderated before being published.
      Angela · 1 years ago
      @Bina I returned my review form back in July 2021 and have just received a letter about a telephone assessment for 7th February 2023 - An 18 month wait - unbelievable and so stressful.

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