New claimants with mobilising issues will be the largest group hit by the proposed changes to the work capability assessment (WCA) planned for 2025, the Office for Budget Responsibility (OBR) has predicted.  However, hundreds of thousands of claimants who may be a risk to themselves or others will also be caught by the changes.

Background

The government revealed last year that it is proposing to make changes to the work capability assessment to make it tougher for new claimants. 

The proposed changes are:

Mobilising:  the points will be unchanged, but the highest scoring descriptor will no longer give claimants limited capability for work-related activity (LCWRA).

Getting about:  the highest scoring descriptor will still give limited capability for work (LCW), but the scores for the other descriptors will be reduced.

Substantial risk for LCWRA:  this will be unchanged for physical health.  But for mental health the criteria will be made much stricter.  We don’t have details yet, but it may only apply to people with specified mental health conditions who are experiencing an acute episode for which there is medical evidence.

There’s more details on the changes here.

Projected numbers

The OBR have now produced a supplementary forecast to the November 2023 Economic and fiscal outlook giving estimates of how many people will be affected by the changes.

It should be noted that these changes, according to the DWP, will only affect new claimants, not existing ones.

The OBR estimate that by 2028-29:

371,000 additional claimants will be placed in LCW group rather the LCWRA group because of changes to the mobilising descriptors;

230,000 additional claimants will be placed in LCW group rather the LCWRA group because of changes to the substantial risk regulations;

29,000 claimants will be placed in the intensive work search group rather than the LCW group.

This means that 59% of the new claimants affected will have mobilising issues, 36% will be those who would currently be deemed to be at risk and 5% will be those with problems ‘getting about’.

Still going ahead

In evidence to the Commons Work and Pensions Committee earlier this month, the DWP confirmed both that it is still intending to introduce the changes to the WCA in 2025 and that they will only affect new claims:

"Our plan with the changes to the work capability assessment is to introduce them from 2025, and then we have said that we will roll out the White Paper reforms. Really importantly, the WCA change is for new claims only."

The “White Paper reforms” relate to the complete abolition of the WCA.  The DWP confirmed in the same meeting that it still plans to introduce the White Paper reforms from 2026 for new claims and from 2029 for existing claimants: 

“The White Paper changes, beginning with new claims, will happen on a staged geographical basis from 2026, and then will move across the stock of existing claims from 2029.”

If there is a change of government this year, then none of the proposed changes may go ahead. 

Vicky Foxcroft, shadow minister for disabled people, told the Disability News Service in October 2023 that Labour would not introduce the changes to the WCA.  However, there has been no official policy announcement on this topic or the White Paper changes by Labour.

Full details of the OBR’s estimates of the effects of changes to the WCA are available here.

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    Julie shore · 22 days ago
    This morning fri 19th april at 08:45 i phoned PIP to find out what the progress of my review is,( my review has been going on for over a year). I called 08001214433, the calls automated voice spoke but after the voice stopped speaking , around 5 mins long, the call automatically ended, there were no options to be put through to a department . This call follows one i made yesterday at about 11am, the call automatically ended when i pressed the option number! This is very frustrating and causing me some distress. I just want to find out what is happening with my review !
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    WhyAmIAnonymous · 22 days ago
    I had to wait over an hour and half that’s too long for anyone to wait. People have medical conditions and it will worsen the anxiety too just waiting for so long. Not only that, but you can wait an hour and a half and someone picks up and hangs up on you or it disconnects itself or you don’t have anymore time to spare on the phone that you would need to hang up. The service is certainly broken and forcing people to get worse in their health conditions.
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    . · 23 days ago
    These people don’t care about anyone ! Been trying to get hold of them since mid February it’s not April whenever I try to call I’m just left hanging!!!
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    A Kernow · 23 days ago
    Tried twice today 18/4/24  once at 11am and once at 16:10. Just music and message.  Held on the line until the official close down at 17:00. 50 minutes! My young adult is due PIP for April and has not received it and it was due on Tuesday 14/4/24. My complaint is they tend to be far less patient with you then you have to be with them!
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      Tom Beard · 12 days ago
      @Linzi I can't even ring them as my contract has been cut off too 😩
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      Tom Beard · 12 days ago
      @Linzi Yeah I'm the same I'm still waiting on mine yet I should've had it on the 25th 🤔, I've been losing my mind as I owe the landlord some rent and ive had to live of spaghetti all week bland nothing to add to it 🤔
    • Thank you for your comment. Comments are moderated before being published.
      Linzi · 13 days ago
      @Sophie My April PIP payment hasn’t gone in either and is 4 days late. No explanation by text or letter!
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      Sophie · 15 days ago
      @A Kernow Did you receive it yet? I was due mine a few days ago and not got it either, no letter to explain why 
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    Rachel · 23 days ago
    I have now been trying for 4 days to get through to the enquiry line. I have two disabled sons. One form has taken 3 weeks to arrive and has given me 4 weeks from the date I ordered to get it back which is ridiculous and the other form has not come. I have in total tried around 16 times in between being a carer to get through. I either am in a queue and stay for as long as I can or it cuts me off. This is my 4th day and I’m on hold as I type this. Current wait is another 20 mins.. if I can’t get through, I will miss the date because I can’t get an extension and my other sons money will stop because I can’t even get the form! It’s an utter disgrace. Why is is 9-5 Monday to Friday? What kind of ‘call centre’ is that? Appalling.
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    Michael Murphy · 23 days ago
    Waited for 1hr 1min listening to the music and automated voice. 
    Music stopped and nothing for 1 minute then called got disconnected. 
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    Dominique Reid · 23 days ago
    Me too been weeks I've been calling them I need to change my bank details its very important I do and they are not answering the phone HELP
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    Vivienne Fox · 23 days ago
    Just sat listening for hours listening to music but no one answers!
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    Solsnge · 23 days ago
    Please answer is all I ask.
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    narindar kaur · 24 days ago
    phone not going through please help
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    Alex Nicolaou · 24 days ago
    Unable to get through, have tried calling many times just to be cut off every time, obviously they're trying to piss people off so you basically give up on the claim.
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    Katie · 24 days ago
    I've given up!!!!
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    Chrystal Parry · 24 days ago
    Tried several days in a row at different times and can not get through now my claim will be stopped before it’s even started due to them not answering. Been on hold over and hour each time 
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    T gill · 24 days ago
    Very time I ring to appeal your decision the phone is not working and say try another way to contact you hell, how as no email 
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    Robert Martin · 24 days ago
    Impossible to speak to anyone. No matter how long you hold, you still get cut off. Absolutely disgusting.
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    Dyane · 25 days ago
    Diabolical telephone line..kept getting cut off and the last call waited 45 mins saying an agent will answer and then cut off..disgrace
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    JennyV · 25 days ago
    Over the past week I have tried to contact this number several times each day but in every case I have been cut off before managing to speak to someone.
    This is the first time I have tried to make any kind of benefit claim and it is very frustrating.
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    Hayley · 25 days ago
    Can not get through at all, I get so far then the line cuts me off!!!!!!!!
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    Claire · 25 days ago
    On hold twice today for 33mins then 1hr 9mins, finally got through the second time and they were very helpful but hugely stressful waiting on hold and getting through the automated system at the start took around 8 attempts as it kept cutting me off and key options and ending the call meaning I had to start again. Only having to call in the first place as the PIP review form took so long to arrive in the post I was left with no time to fill it in and return it so needed to ask for an extension.
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    Nora · 25 days ago
    Horrible service the phone are not even ringing