We’ve updated our Guide to PIP Claims and Reviews with a range of Upper Tribunal decisions dealing with earplugs, dentures, bath handles, bra straps, medical evidence and work.

Earplugs may count as aids if you need them because, due to your health condition, the level of noise when cooking or bathing causes you pain. (Page 20 of the PIP guide).

In some cases dentures may count as aids, for example if you lose all your teeth due to an illness.  This is something we have suggested in the guide for a long time, but there is now a legal precedent. (Page 40 of the PIP guide).

Even though bath handles are fitted as standard to most baths and used by people without functional impairments, if you need to use them because of a health condition then they can count as an aid for PIP. (Page 20 and 51 of the PIP guide)

If you have problems with fastening bra straps, it may not be sufficient for a decision maker to argue that you can overcome this “by doing a bra up at the front and then swivelling it to the back and avoiding clothes with back fastenings”.  This may mean you are not completing the task in an adequate or timely manner. (Page 59 of the PIP guide).

Just because medical evidence does not precisely address PIP descriptors does not make it any less persuasive than an assessor’s report. (Page 99 of the PIP guide).

We’ve also added a short section on work to the guide, with two upper tribunal decision.  (Page 26 of the PIP guide).

A claimant living with autism and ADHD managed a full-time job, but because of her conditions  she needed prompting from friends to manage daily living activities in the evening.  She was refused PIP on the grounds that it was work that made her fatigued in the evening. The judge ruled that the claimant was entitled to be assessed as she was after a day’s work, including fatigue.

In another case, a tribunal spent 60% of its time quizzing the claimant about their work, largely ignored information about reasonable adjustments put in place by the employer and gave very little time to non-work evidence.  The Upper Tribunal judge ruled that the excessive focus on work activities made the decision unfair.  In the same way, if a health assessor’s report focuses largely on any work that you do, this will be grounds to challenge it.  

We’ve also included a brief notice of the change to PIP award lengths for initial claims and first reviews (page 129 of the PIP guide) and of the introduction of the 30% target for face-to-face assessments (page 105 of the PIP guide), both of which start in April.

Members can download the updated Guide to PIP Claims and Reviews from this page.

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    · 2 days ago
    Hello,my wife is due to have her telephone appointment tomorrow,she couldnt fill the booklet in,so they mentioned to do it via the phone.I might add that this is her 3rd time she has had to have a review.She is currently on high rate for care & mobility,she has been on pip,since she lost her job working for the DWP for 20years.
    The dwp rung this morning,to remind her of the appointment,i asked if i may be able to churp in,as my partner is very anxious, awkward & manic, on the phone,due to her issues,i got told i couldnt unless i have full  power of attourney.Is this true?
    My partner also suffers with fibromyialgia,she is already asleep since 6.00p.m.
    due to the stress levels,she is under,waiting for the dreaded phone call,interview and then outcome.
    Any pointers anybody?

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    · 9 days ago
    im still waiting for pip appeal date since jan last year and I have also now been paid mh mj for the old decision 2018 but I have not been assessment since 2018 on phone or anything dwp even written to my 2018 gp in 2023 pip2 I returned oct 2021 September 23 made paper based assessment since i was to distressed in the last assessment and I have then had the mm mj removed from my claim since 2021 and they used same report as it was in 2016/2018 but I was also given more points for my September 23 pb assessment and they said that I have no evidence of overwhelming distress joker's 

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    · 15 days ago
    I thought mandatory reconsideration was the appeal part against the original decision. Does this mean that the Mandatory appeal is a new stage they have brought in that us separate or different from the mandatory reconsideration 
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      · 11 days ago
      @Copycat I just want to apologise for my very down sounding attitude because I am so scared of all this. I have just asked for the pip appeal tribunal application to be posted to me then intend to get help from involve northwest in filling it out. My surgery on the Wirral, like many others will now no longer provide pip/dwp letters because of the extra workload they say. Again sorry for the dour attitude of mine.......shiver,shiver,shiver.
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      · 11 days ago
      @Copycat Losing pip how?
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      · 12 days ago
      @Neil Neil we could be losing Pip down the line if the Timms review goes sour.
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      · 15 days ago
      @sara I will and I'm awaiting my mandatory reconsideration appeal result letter to arrive but I'm not hopeful for a better decision but you never know . Should they fail then I will immediately ask for the tribunal form needed to start those proceedings off and if THAT fails then I start over coz I'm not giving up till they see sense and award me at least standard daily living, I'm not greedy I just want my peace ofm mind back
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      · 15 days ago
      @Neil
      @Neil you are correct - the mandatory reconsideration is 'the appeal part against the original decision'. It's not called an appeal, though, but a mandatory consideration, to avoid confusion!

      If you are unsuccessful with the mandatory reconsideration you should make what is called an appeal, setting out why you think the dwp is wrong, including any new evidence you have with your appeal letter, and send all that to the appeals service. The mandatory reconsideration notice will explain how to make your appeal request.

      If you have further evidence after you have appealed, you should send that to the appeal address, not dwp. If you have already sent your GP letter evidence to dwp and they say they do not have it, send it to the appeal address. The address and phone number you need to communicate with the appeals service will be on the letter the appeals service send you after you have made your appeal request.

      When a mandatory consideration is not successful you have plenty of time to appeal - at least a month, and you can request longer from the appeals service, especially if you are awaiting further investigations or diagnoses. Whenever you get more evidence supporting your case, send it to the appeals address.

      Once an appeal is lodged, dwp have to send the appeals service AND YOU copies of all the paperwork from your case, including the evidence you sent them. If there is any evidence or other documentation missing you should send it yourself to the appeals service.

      Further to my post below, sometimes dwp cave in or the appeal is decided 'on the papers' so you win without having to have a hearing. This is not a formal stage, but it might look like a separate stage, not between mandatory consideration and appeal, but between appeal and tribunal hearing, because there is no need for a tribunal hearing if the dwp concede or the case is decided 'on the papers'.

      You have a greater chance of not needing a tribunal hearing if you are clear in your appeal letter regarding how the dwp has made the wrong decision, and send compelling evidence to the appeals service as soon as you have it. The appeals service will wait for your further evidence if you call them and explain why it is delayed.

      Keep posting here if you get stuck.

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    · 16 days ago
    I recently just sent back the newer AR1 PIP review form, it was absolutely stressful to the max, drained every last piece of my energy completing it, not to mention gathering all the evidence I could. It's so cruel the stress they force us to go through when we have chronic conditions that clearly haven't changed since the last review, or the review before that, or the review before that!
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    · 16 days ago
    Has anyone heard of an appeal stage between mandatory reconsideration and tribunal

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      · 15 days ago
      @Neil
      @Neil sometimes, when you lodge an appeal, especially if you can set out how the dwp has failed in the assessment of your case, and/or if you submit more evidence with your appeal, the dwp will concede, and halt the appeal process when they feel they cannot win at tribunal.

      Also, there are occasions where the the appeal can be decided in your favour 'on the papers', (again if you can set out how the dwp has failed in the assessment of your case, and/or if you submit more evidence with your appeal) and there is no need for the case to proceed to a hearing.

      The two examples above are part of the appeal process, but might be considered stages 'between mandatory reconsideration and tribunal'.
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      · 15 days ago
      @Kathleen Park The reason I'm asking is because my GP letter evidence never got to the dwp even though I sent it recorded delivery and Wirral ways to recovery who are helping me with this are resending the letter for me and when I rang the pip phone line and told them this I was told to wait a few days after my mandatory reconsideration result letter arrives and then call them to see if it's there and if do a case officer willll take another look at the decision and see if it warrants any alterations or amending. Sorry for the long post 
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      · 15 days ago
      @Kathleen Park Everywhere online says you go from mandatory reconsideration straight to the tribunal stage and no mention of any new step in between. I am really confused and panicked over this 
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      · 15 days ago
      @Kathleen Park I know they said to wait a few days once the letter arrives and then call them to see if my GP letter has got to them (it is being resent because it never arrived despite being recorded delivery) and if so a case worker will take another look at it and see if the decision can be amended. It's not the mandatory reconsideration but a chance to appeal THAT decision before going to the tribunal level. Finger crossed.
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      · 16 days ago
      @Copycat The lady on the other end of the dwp phone said there was and she only learned if it even she started working there
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    · 16 days ago
    @Copycat Although some have encountered the dwp robustly defending their decision at a tribunal, which clearly would not have been pleasant, it is still advisable for the claimant to attend the hearing, which they have, after all, requested and fought for. Dwp rely on claimants being intimidated and backing down, which is why mandatory reconsiderations so often repeat the original award. Wrong decisions have to be challenged, and we are much more likely to overturn them if we speak up for ourselves.
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    · 17 days ago
    I've just done my review by phoning DWP for help as I couldn't do it online now I'm frightened incase something has been said wrong. That was last week. I am currently on UC and new style ESA plus ADP high daily and low mobility. My health has worsened. How long does it take to hear back? I'm so scared.
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    · 17 days ago
    I was denied everything in 2020, he gave me 2 points in total, the assessor was rude and arrogant, my case went court, I was awarded 29 points in total, after they reviewed my medical records,  I had it backdated and had a large sum of money, plus all enhanced. Last year I received a 10 year award. My advice is don't allow assessors to bully you, most are kind and considerate,  but some are not.
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      · 15 days ago
      @Ala at my last tribunal (online) the judge started the tribunal by saying they upheld my appeal and gave me an award for five years, no questions, that was it. would love to know what the judge said to the DWP 🤪 the DWP report even by their standards was bad as it had me swinging on and off public transport and cartwheeling through the crowded streets of lock down pandemic london, (okay a teensy exaggeration but not as much as you would think 😜) whilst claiming my chronic  degenerative bone, and tendon disease would be cured  in 18 months …… it was my second tribunal and i thought the panel were very nice and fair.
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      · 17 days ago
      @Jennifer The "nice" one are sometimes snakes...  But do not give up!   You are so right!
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    · 20 days ago
    The best thing to do is not Attend the Tribunal and let the Judge decide on the evidence otherwise your leaving yourself open too interrogation from the DWP.
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      · 15 days ago
      @Copycat No, you are not. I have attended hundreds of Tribunals as a representative. The purpose of attending the hearing is to state for yourself the effects of your disability and/or health condition and give the Tribunal members more evidence on which to make a decision. You are more likely to win the appeal if you make your own statement in person. The DWP do not interrogate people because 1. they very seldom send anybody to Tribunal hearings and 2. if they do, their representative simply restates what is in the papers. DWP presenting officers are not lawyers and they do not cross examine claimants. In the north west at least, I find that DWP presenting officers tend to have a weak understanding of social security law and a few of them seem not to have read the appeal papers before they arrive. Though that could possibly be because their department didn't give them the papers in good time before the hearing. 
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      · 17 days ago
      @Copycat I always had two good people, one was the Judge, and one "devil's advocate".  The bad one, was not asking or listening but puting his words into my mouth, to make me lose points!   Despicable!   But the outcome has been always in my fawour.   
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      · 17 days ago
      @boris1 Seems I was right Boris about DWP interrogation.
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      · 17 days ago
      @MJ I totally agree! I was grilled by 3 people for well over an hour. It was exhausting and so stressful. My husband was with me but unable to speak, and he said he couldn’t believe what they put me through!
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      · 17 days ago
      @Copycat Statistically, you have a better chance of winning your appeal if you attend 
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