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DWP Call Centre
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10 years 2 months ago - 10 years 2 months ago #117281 by Martin S
DWP Call Centre was created by Martin S
Can anyone please tell me how make a formal complaint to DWP. For the past 4 working days I have been promised a 3 hour call back. Today I was promised a team leader call back within the hour. Again it didn't happen. Im just getting so fed up with being given the run around.
Concerning my outstanding appeal I sent by recorded delivery a formal complaint letter. On again contacting the call centre I was told that proof of delivery does not mean they have the letter because it takes 8 - 10 working days to work its way through the mail handling site!! So in effect giving them all that time to mislay or 'lose' it after it has been signed for.
Concerning my outstanding appeal I sent by recorded delivery a formal complaint letter. On again contacting the call centre I was told that proof of delivery does not mean they have the letter because it takes 8 - 10 working days to work its way through the mail handling site!! So in effect giving them all that time to mislay or 'lose' it after it has been signed for.
Last edit: 10 years 2 months ago by Gordon.
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10 years 2 months ago - 10 years 2 months ago #117283 by Gordon
Complaining to the DWP
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic DWP Call Centre
Martin S wrote: Can anyone please tell me how make a formal complaint to DWP. For the past 4 working days I have been promised a 3 hour call back. Today I was promised a team leader call back within the hour. Again it didn't happen. Im just getting so fed up with being given the run around.
Concerning my outstanding appeal I sent by recorded delivery a formal complaint letter. On again contacting the call centre I was told that proof of delivery does not mean they have the letter because it takes 8 - 10 working days to work its way through the mail handling site!! So in effect giving them all that time to mislay or 'lose' it after it has been signed for.
Complaining to the DWP
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Last edit: 10 years 2 months ago by Gordon.
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