Pips date wrong

Sue wrote: Hi Gordon sorry I did not make it clear, we sent complaint by post to Wolverhampton where we sent the forms etc. we cannot remember if she said I would get a letter off her or whether we would get the letter that she sent to my MP, as we involved him. I was not impressed with her excuses and now you say it has been 2 years that it started it has confirmed that the apology was not meant. So when we get the letter one way or another we shall go to the next level as we are not impressed so far. I m unsure about our MP as he is retiring shortly so will not be there after the election, so may ask someone else for help like a local councillor who has offered his services. Will let you know outcome when it has been finally sorted out. Thanks again for your help.