Capita Hell ...

Hi guys

On 13 March (yeah I know Friday 13th!), Capita came to my home to do my assessment. Yesterday (24 March) I had another letter to say that my assessment would be carried out on 30th! I rang DWP & they said to ring Capita, so I did. Spoke to someone & asked why they're assessing me again, she couldn't tell me but said that it was the norm. Rang again later & spoke to someone else & he said that it was probably a mistake & it most certainly wasn't the norm. He did say that he'd look into it for me & get back to me within 5 days. This morning I get a text telling me again about my assessment (WHHAAAAA), so I ring Capita again & ask why. Spoke to the same woman that I spoke to yesterday & asked her the same questions, she repeated it all again & said that it was the norm .... I said that I wanted to know why they were assessing me again within a week of already assessing me, the letter I received on 24 March was dated 19 March. she said that my assessment was incomplete, I asked why & she couldn't answer my question. So could anyone please tell me if this is the norm or not? In short they want to assess me twice in 17 days. Thanks, & sorry for rambling

Thanks Gordon. I rang Capita & said that I wanted to complain, I was put through to someone within 5 minutes of holding. The woman was really nice & said that she would sort something out & get back to me that day, she did within the hour. She said that everything was fine on the form, but they had no evidence of my illnesss. Although at my assessment I offered evidence but I was told that it wasn't necessary. She also said that due to stress caused, if I agreed I could have an assessment over the phone rather than another assessment, so I did. However, they still have no evidence, so what she said about the evidence didn't make any sense to me. Ah well at least I don't have to go through that again, just yet. They'll probably give me no points now

Yet another call from Capita this morning at just after 8am. They said that my previous appointment was cancelled & they didn't know who'd cancelled it, so they were going to make me a new one! I don't know wether to ring up & complain again, or wait & see if I get a letter in the post for another appointment. Sorry I didn't know whether to begin a new thread or just continue here.

Bud wrote: Yet another call from Capita this morning at just after 8am. They said that my previous appointment was cancelled & they didn't know who'd cancelled it, so they were going to make me a new one! I don't know wether to ring up & complain again, or wait & see if I get a letter in the post for another appointment. Sorry I didn't know whether to begin a new thread or just continue here.

Hi B,

It's fine to continue on this topic thread.

You can complain to Capita via E-Mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

bro58

Thanks bro. I did get another letter in the post today for my appointment, but it was dated 21 March so they sent it before I rang up to complain. It seems that they send 1 text & 2 letters for every appointment. I don't suppose they'll all be queueing up to send the letter that tells me that they made a mistake. I'll see how it goes, I'm still expecting them to turn up & assess me on Monday. I'm also going to ring DWP to see if they've received my form. If all does not go according to plan then I'll complain again.