Lost report

I made an application for PIP in June 2015 and atteneded my assessment with Capita on 6th August at their offices which lasted 2 hours and i was seen by 2 practioners, one who was training the other supervising.After 6 weeks I had not heard anything so contacted capita after speaking to DWP. I was told they had no record of the report being done and my query would be escalated and to call back after a week which I Did. This time i was the report was being worked on and again mycquery would be escalated and a manager would call to update me. No call so i called again on Monday, 5th Oct. This time I was told the report was done but needed checking. The Advisor spoke to his supervisor and i was told the report would be fast tracked and would be with DWP today, thurs 8th and capita would call me to confirm the report had bèen sent. Capita did indeed call but instead of the comfiration i expected i was told I had to attend another assessment, a home visit on 29th Oct. When I asked why, i was told it could be a number of reasons, report not up to scrstch, not enough information etc and someone from the customer relations would call me in 48hrs.

My suspicion is that the delay is because I appealed about my ESA group. The hearing is 21st October. As well as fibromyalgia and sciatica, I also suffer with severe depression and anxiety and the stress of all this is taking its toll on me.

I wondered if anyone else has had a similar experience and if so could provide any advice please.

Stephbryan, I was assessed for PIP by CAPITA on 13 March, after a few weeks I had another letter for another assessment on 30 March. I thought they'd obviously made a mistake, but when I rang them I got the same answer as you did. However, I didn't have another home assessment as I strongly objected to the stress of it all, so it was agreed that they would assess me over the phone there & then. I was awarded standard PIP. All the best to you.

Thank you. I tried to make a complaint on thursday but no one was available and i was suppossed to get a call within 48hrs but nothing. I will ring this morning again.

Hi Bud, that would certainly be an option but even though i stressed how difficult, effects on me it was a choice of the home visit or attending the assessment centre but that wouldnt be until november. I have to call them again so will see if thats an option.

Thank you.

Stephbryan wrote: Thank you. I tried to make a complaint on thursday but no one was available and i was suppossed to get a call within 48hrs but nothing. I will ring this morning again.

You do not have to do this over the phone if you do not wish to. You can complain in writing either by email or snail mail.