Hi Gordon I will try to explain again, you know I have completed your online wca, using your excellent online 2015 esa guide on physical health grounds. In the members guide section there is now a 2016 guide, when you go to this guide it states at the bottom of the front page "if you have used the previous guide" ie 2015, "you can" this is in red, I click on the "you can" and the only thing that happens is the whole guide comes up "on adobe" to read I have gone through this guide and cannot find anywhere in it that states what I can do if I have used the earlier version. I cannot explain any better, but not to worry, I will try to sort this out. But thanks for your help anyway. Rapheal