Could you try phoning Citizens Advice Help to Claim as they have a lot of experience with these Managed Migration issues. Their phone number is on page 2 of your Migration letter as per below...... Call our Help to Claim phone number You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:
England: 0800 144 8 444
Scotland: 0800 023 2581
Wales: 08000 241 220
Let me know how you get on David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
