Problem with UC Application

ESA to UC Managed Migration: Form all done today and I accepted my commitments which was confirmed. But my "List of Completed To-Dos" now says I have not yet accepted my commitments, that they can't pay me until I do, and to go to my To-Do List to accept them. But when I click on my To Do List it says its empty! I received quite a few emails saying to check my journal because there are notifications about my claim. I also have a photo of "Your Commitments"-Accepted on 19th June. " Can anyone help?

survive wrote:

ESA to UC Managed Migration: Form all done today and I accepted my commitments which was confirmed. But my "List of Completed To-Dos" now says I have not yet accepted my commitments, that they can't pay me until I do, and to go to my To-Do List to accept them. But when I click on my To Do List it says its empty! I received quite a few emails saying to check my journal because there are notifications about my claim. I also have a photo of "Your Commitments"-Accepted on 19th June. " Can anyone help?

Hi survive

The exact same thing happened to me today! I had an appointment at my local Welfare Rights organisation office who filled out the online form for me, it felt a bit rushed to be honest. Anyway, I then realised I had a message from DWP saying that I hadn't accepted my commitments, although I thought I had!

This was worrying me so I phoned the UC helpline and asked them to clarify and they confirmed that I had accepted them.

I don't have a passport so couldn't verify my identity online and am awaiting a phone call from them regarding this.

Maybe give them a call to double check that you have accepted your commitments?

Hope it all goes smoothly for you.

soulgal