In my biographical phone call I had to give my full name, address and date of birth. Then I was asked which benefits I was currently claiming and my previous address. After that he asked if I wanted alternative payment arrangements and told me I could apply for an advance. I was told they can’t verify my bank account over the phone so I needed to call in to the Jobcentre reception with my bank card and citizen card whenever I could (no appointment necessary). Both the man I spoke to on the phone and the woman on reception were lovely and they confirmed I have nothing else to do now
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