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Home visit for id verification

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2 days 4 hours ago #306812 by rik
Home visit for id verification was created by rik
My local jcp agreed to swap an id verification appointment at the jcp for a home visit this was 10 days ago and we haven't heard anything from them since apart from confirmation in our journal saying the initial appointment at their place has been cancelled the appointment was for my partner and their to do list is now empty is this the norm? how do the dwp inform people of when they are doing the home visit? my to do list still has one thing in it which is to prepare for my biographical phone call that is taking place this week.
Thanks
Rik

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2 days 3 hours ago #306826 by David
Replied by David on topic Home visit for id verification
Hi rik

The DWP Visiting Team is separate from UC operations and the communication between the two isn't marvellous. All you can do is keep hassling the Work Coach with Journal messages.

Let me know how you get on.
David

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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2 days 2 hours ago #306834 by rik
Replied by rik on topic Home visit for id verification
Thanks David
Any idea why the confirming identity task has been removed from my partners online uc to do list?
Thanks
Rik

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2 days 1 hour ago #306835 by David
Replied by David on topic Home visit for id verification
Hi rik

I think that must be procedure when the ID verification is going to be completed by a DWP Visiting Officer.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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