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recorded medical

  • m
12 years 9 months ago - 12 years 9 months ago #90238 by m
Replied by m on topic Re:recorded medical
Due ot your website I have applied for a recorded medical as the one I was given next week was a non recorded medical.
I phoned to ask for the medical to be recorded and was told I would be put on a waiting list for recorded medicals and was confused to day when I had received not one but 3 separate letters requesting me to attend a medical on the 22nd August. This is such a waste of printing, paper and stamps.

My telephone conversation with the ATOS personnel agent today told me to ignore the 3 letters for the same date as the recording equipment would not be available.I was told the computer had generated all 3 letters for a 22nd August appointment and I was to ignore them all . I would receive a telephone call when the medical and recording equipment would be available

It seems to me that this company is inefficient in arranging recorded medicals ( which the agent cannot still book for me to date) and inefficient in posting out numerous random computer appointments that are null and void.

This is an appalling way to deal with disabled people to send out random letters that pointless. Especially when there is a sentence that states I must attend teh meicall on 22nd August or reisk losing my benefits!!!
Last edit: 12 years 9 months ago by slugsta.
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12 years 9 months ago #90240 by Gordon
Replied by Gordon on topic Re:recorded medical
m

Can I suggest that you confirm in writing to both ATOS and the DWP, that ATOS have agreed to wait until recording equipment is available and that you do not need attend the assessment(s) scheduled for the 22nd.

With regard the letters, anything comment I could make would have to be deleted by another Moderator :)

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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  • Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law)
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12 years 9 months ago #90243 by Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law)
Replied by Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law) on topic Re:recorded medical
m wrote:

Due ot your website I have applied for a recorded medical as the one I was given next week was a non recorded medical.
I phoned to ask for the medical to be recorded and was told I would be put on a waiting list for recorded medicals and was confused to day when I had received not one but 3 separate letters requesting me to attend a medical on the 22nd August. This is such a waste of printing, paper and stamps.

My telephone conversation with the ATOS personnel agent today told me to ignore the 3 letters for the same date as the recording equipment would not be available.I was told the computer had generated all 3 letters for a 22nd August appointment and I was to ignore them all . I would receive a telephone call when the medical and recording equipment would be available

It seems to me that this company is inefficient in arranging recorded medicals ( which the agent cannot still book for me to date) and inefficient in posting out numerous random computer appointments that are null and void.

This is an appalling way to deal with disabled people to send out random letters that pointless. Especially when there is a sentence that states I must attend teh meicall on 22nd August or reisk losing my benefits!!!


See this in Benefits News www.benefitsandwork.co.uk/benefits-news/story/694

PLEASE READ THE SPOTLIGHTS AREA OF THE FORUM REGULARLY, OTHERWISE YOU MAY MISS OUT ON IMPORTANT INFORMATION. Nothing on this board constitutes legal advice - always consult a professional about specific problems
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  • m
12 years 9 months ago #90317 by m
Replied by m on topic Re:recorded medical
Today I received ANOTHER appointment in the post but for a different date - for the 21st August. I rang them again and the person I spoke to was on the phone for 20 mins trying to get to the bottom this.
She could not tell me if this was a genuine appointmeent with the recording equipment and told me to ring next week!! WHY CAN'T THEY SORT THIS OUT - they wont e mail me any confirmations nor let me email them!
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12 years 9 months ago #90318 by slugsta
Replied by slugsta on topic Re:recorded medical
DWP/ATOS do not communicate with claimants via email. As to the rest of your post - his appears to be another instance where the left hand does not know what the right hand is doing!

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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12 years 9 months ago #90358 by carruthers
Replied by carruthers on topic Re:recorded medical
Query - should you receive your copy immediately after the assessment, or should you have to ask for it in writing afterwards?
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