Atos Canceled assesment

SoulMan wrote: Thank you bro, ATOS has just this minuet replied to my email!


I am so sorry I did not acknowledge receipt of your email yesterday. It was forwarded to our Resource Team and I have not yet had their response. I will make further enquiries now and let you know the outcome before I leave the office today

my sincere apologies for the further difficulties you have experienced.

Hopefully something can be sorted out but if not it looks like as you say i will have to attend or face loosing benefit. It will all come down to weather or not my partner can get the day off which is doubtful with such short notice, if that's the case then all i can do is present my case to the decision maker and hopefully he will understand or the person at ATOS who is contacting me via email will be able to sort something.

Thanks for quoting the guidelines though it lets me know exactly where i stand at least.

Hi SM,

Don't give up just yet,

You could argue that even though you apparently agreed to this appointment on the 19/06/13, that you did so under duress, as the ATOS person that you spoke to, gave you no choice.

Ask them to check the recording of the phone conversation.

The more pressure that you exert, the more chance of getting what you need.

bro58

I did think about that but was not sure if it were possible. i specifically asked if she were able to give me a later date or if she just wasn't willing to and she said she just wasn't willing to and also stated that if i didn't accept the 19th she would put down that not only i could not attend the original date but that i also refused the 19th. I felt completely forced into accepting it.

Ill see what email response i get later today and take it from there. thanks again.

SoulMan wrote: I did think about that but was not sure if it were possible. i specifically asked if she were able to give me a later date or if she just wasn't willing to and she said she just wasn't willing to and also stated that if i didn't accept the 19th she would put down that not only i could not attend the original date but that i also refused the 19th. I felt completely forced into accepting it.

Ill see what email response i get later today and take it from there. thanks again.

Hi SM,

Most of these phone conversations are recorded, so you could insist that it is investigated, and make a complaint against the ATOS "No Mark" that you spoke to. These people think that they can do as they like !!!!

" also stated that if i didn't accept the 19th she would put down that not only i could not attend the original date"

This statement needs highlighting, as the previous appointment was cancelled by ATOS, and it was not a case of you not being able to attend.

This happens because ATOS double book their appointments, to ensure that they have a steady stream of assessments.

I would also highlight this as well, as it's common knowledge.

I would e-mail them back, ASAP, as you don't have a lot of time to get this resolved.

Of course, the decision is entirely yours.

bro58

I guess that by 'original date' Soulman means the one in the recent letter, not the one that was cancelled by ATOS?

Atos just rang, all sorted re-booked for july

Mrs Hurtyback wrote: I guess that by 'original date' Soulman means the one in the recent letter, not the one that was cancelled by ATOS?

Yes, just spotted that MHB,

I had edited "first" to "previous", still doesn't alter the fact that ATOS cancelled the last appointment, and not SM, and the fact that he has been coerced into taking an appointment that is not suitable, with less than 7 days notice.

bro58