netcoaching
They will need to have suffered the deterioration for at least three months for an award to be made.
She will need to show that she meets the criteria for a higher award, without an understanding of how they qualified foe their existing award it's impossible to say how easy this might be.
If they want to go ahead with reporting this to the DWP then they need to write to the DWP office dealing with their claim, notifying them of the deterioration and asking to be reassessed. They need to understand that this is will be a full reassessment of their claim, new PIP2 and almost certainly a face to face assessment.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems