Special circumstances for care?

My friend was diagnosed with bowel cancer end of 2016, successfully treated but left with severe burns from radiation. She didn't apply for benefits. 1 monthave ago she had a procedure on her lady bits to help with the scarring left by the radiation. 5 days later she suffered a stroke and is left with mobility and speech problems. Her daughter called pip today requesting forms but was told to wait 3 months. Surely due to her history of severe pain she endured all of last year and now she's incapable of being on her own she can claim something? Any advice welcome