karen wrote: My daughter was granted the esa & we were told after 3 months she would be assessed for the support group. Despite asking & being told there was a backlog nothing has happened and it’s been over a year. Should I be asking them again?
There are delays in the ESA assessment process, some members are reporting delays as long as 12 months, so the wait is not unprecedented although still unreasonable, I would recommend that you contact the DWP to confirm whether a Decision has been made or not.
ESA helpline Telephone: 0800 169 0310
Textphone: 0800 169 0314
Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm
Gordon
