Work Coach Appointment

Hi,

I recently mentioned getting a letter about a Work Coach Appointment and once my renewal of ESA in WRAG was confirmed i called to ask about the appointment, if i could do phone appointment and enquire about being reimbursed for a taxi as i can't use public transport.

The woman seemed to know little of my situation and was determined i go in person and take a bus as they don't usually accept taxis as its too expensive.

She kept talking about how at my assessment i was deemed as being capable of some work so that is why i was moved to WRAG. I mentioned to her multiple times i wasn't moved, I've never left it.

I now have to find out taxi costs to see if they will cover them and also hope they agree phone appointments in future. I suffer from anxiety, depression, social phobia, agorophobia and paranoid a lot.

So i was just wondering if they aren't reasonable in accepting i need a taxi to be reimbursed am i basically stuck having to fork out to get there?

Thanks

Hi,

Ive found the cost to get to the appointment and its £7 each way and that is above their maximum of £5 each way so im going to have to pay £4 total per appointment in person.

Im very concerned that she doesn't seem to be very interested i what i was trying to say so i may have to escalate to a supervisor. How do i go about doing such a thing?