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There's nothing in the transfer process that requires a phone call, everything that is important has to be notified in writing, so I would not worry.
Whether your claim can be progressed without them seeing you I can't say, your information would have to be compelling to avoid a face to face we would normally expect a GP letter to be required at the very least.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems 
