hello, i have always had face to face assessments, for pip and esa fortunately i have been successful for both, i am 64 yrs old. i know you said that the video assessment is now optional. and i seem to have been comfortable with face to face in the past, but would you say video would maybe have a better chance of success than face to face, or telephone assessments for that matter. given the fact video link i expect will be the norm in the future. thank you